Terms + Returns

The Intro

Cahve is a company registered in the United States with our headquarters in Fort Collins, Colorado

This page explains your terms of use and service – which contains important information about your legal rights. When you use Cahve products or services you agree to these terms.

So, let’s dive into some of the legal stuff

Terms of Use cover your use of and access to the site, products and events provided by Cahve, together with its officers, directors, employees and partners.

Our Privacy Policy explains what personal information we collect and how it’s used and shared but importantly outlines some of your responsibilities when using the services.

In these terms, ‘we’, ‘our’ or ‘us’, refers to Cahve.

The not so fine, fine print

Whilst you are here you must follow these ground rules, to ensure a safe and creative environment – to discover all of your creative secrets!

Orders

When you place an order with us, you acknowledge that you have read, understood and agreed to these terms and conditions. If for any reason you are unhappy with these, please contact our team at support@us.cahve.com

When you place an order we will require your name, address, email address, credit/debit card, phone and any other details as appropriate. These details are required to process your order.

Once your order has been placed online, you will receive confirmation that your order has been received, but not accepted. Your order will be deemed accepted, once it has been processed and dispatched to you.

If for any reason, there is an issue with your order, our team will contact you directly by phone or email. You must ensure that you check all items upon delivery as faulty or damaged will only be replaced within 5 days of you receiving your kit.

When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods.

Delivery

In most cases, all orders will be sent within 1-3 working days of us receiving a complete order. Your order will be sent via the delivery partner that you chose at checkout. Should the package(s) be damaged upon arrival, you agree to inform us immediately, as returns are not available after a 48 hour period. In some cases, we may send your order via an alternative courier offering the same, or similar service as your chosen delivery option. We will only use alternative delivery partners when services are either no longer available, or where reliability falls below our usual expectations.

International Orders – Customs & Duty

Please note that you, the Customer will be responsible for any import duties, clearance fees or brokerage fees including any other additional charges. 

The customer is responsible for providing any information required by customs to ensure the goods are cleared. We recommend you contact your local customs authority to determine a landed cost price prior to purchase completion.

Casting Vouchers (or Casting Code)

A casting voucher can be purchased to pre-pay for all or part of a jewelry submission made using one of the Cahve kits. Although a jewelry casting can be purchased at any time by completing an online jewelry submission, a casting voucher may be optionally purchased at the same time as purchasing a kit. A casting voucher can cover a range of services, including casting types, gold plating, silver chains and more. The price of a casting voucher depends on which of these services are included. A casting voucher is valid for six months from the date on which your order is prepared or the payment date of the order. If a casting voucher expires, there may be a re-activation fee applied to the online jewelry submission when it is made.

By purchasing a casting voucher, you are protected against rises in jewelry submission prices for the length of time that your voucher is valid. This means that should the price increase of a casting type or another addon that you have already purchased with a voucher, there will be nothing more to pay when you return your jewelry creation! Neat, huh 🙂

Disclaimer for Injury

We try to take every safety precaution with our instructions for how to safely use the kits and their tools, they do include sharp and potentially dangerous items. For this reason, we cannot sell the Bespoke Jewelry Making Kit, and the Wedding Ring Kit to anyone under the age of 18. By completing a purchase, you are agreeing that you are over 18 years of age and will safely use the kit for its intended purpose. By purchasing any Cahve product or using any Cahve kit, you are accepting that Cahve does not bear any responsibility or hold liability for personal injury or damage to anyone or anything. The kit is so much fun, but please use it carefully and responsibly.

Refunds & Exchanges

We offer an exchange or a refund on all online purchases of physical products when returned in the condition in which they were sold within 14 days. You are responsible for all return postage fees. To exercise your cancellation rights, you must notify us within 7 working days from the day you have received your order. However, please note that orders already shipped must be received back at our headquarters before a refund can be issued.

Casting vouchers or casting codes are not eligible for a refund.

Please note. If you require an exchange for the purpose of changing ring size, additional costs may be incurred depending on the difference in ring sizes and whether or not it is the first resize. In these cases, this is an unavoidable silversmithing labour charge.

You should return your items via a tracked and insured delivery service (such as USPS special delivery), as we cannot accept responsibility for goods lost or damaged in transit. A proof of signature is required to confirm receipt. We recommend you keep your tracking number until your refund or exchange has been processed. Please note that all return postage costs are the responsibility of the customer.

Any protective casing received with your goods, (such as jewelry pouches, protective coverings, bags and boxes) should be returned along with your items in order to receive a refund or exchange.

Returns are usually processed within 48 hours of receipt. However, please note that during sales and periods of promotional activity, processing may take longer. Outside of America, customs duties and sales taxes are non-refundable through the Company; however, you may be able to recover these by contacting your local customs bureau directly. Exchanges made to destinations outside of America will be subject to the same customs procedures, therefore applicable for duty and tax again.

Refunds cannot be requested or initiated once production work has begun on your jewelry piece.

Unless there is a clear defect in the quality of the production of your jewelry, we cannot accept refund requests for completed jewelry items. Although we have every expectation that you will be happy with your creation, we cannot accept responsibility for customer design choices and the specification selected at the submission stage. In cases of manufacturing defects (such as minor casting failures), we will first assess the jewelry to see if we can rectify any damage or defects before offering a refund. Our repair work will seek to rectify and address all of the issues created during the manufacturing process. We will offer a complimentary exchange if a repair is not possible, or if Cahve determines that it is unviable to conduct a repair. We may offer a refund at our discretion once all alternative options have been exhausted.

In cases of cancellation part-way through the production process, we may be able to offer a partial refund depending on the stage of production.

Any returns must be addressed to Cahve Main Shipping Address:

Cahve
PO Box 549
Fort Collins, CO
80522
USA

Intellectual Property

All rights in and to the content and the sites belong to us, and are protected by the Intellectual Property Laws of the USA, UK, and other Countries.
We may licence third parties to use the content at our sole discretion.